“Once I own my identity with MemberPass®, I can have 100% trust that my credit union knows who I am, and I know who they are. It gets rid of log-ins and security questions that cause a lot of friction and frustration and hinders the experience we rely on. On both the member and credit union basis, it will transform the way we do business to be more efficient, faster, and more trustworthy.”

“Our members are already embracing this new method of authentication and sharing their excitement with our team.  We’ve been told that the enrollment process is simple and quick, and that they feel more secure when calling into the call center. We are ecstatic to eliminate friction historically associated authentication in a way that keeps both the member experience and data security at the forefront of the interaction.”

“We looked at voice biometrics but decided to implement the Member Pass solution from Bonifii.  MemberPass is a digital credential that many credit unions have implemented or are close to doing so like us.  It can be used to digitally authenticate your member in many different situations such as within your Call Center, at Drive-thru, In-branch, on ITM, online, and such.”

“MemberPass helps us take every precaution available to protect our member’s personal information and also respect their busy lifestyle. Using the unique and secure MemberPass digital identifier, people have peace of mind knowing they’re communicating with our staff over the phone, and they no longer have to share any confidential information such as passwords or social security numbers. With a quick confirmation message through their mobile device on file, members can move on with their transaction worry-free. Partnering with MemberPass has been a win for everyone involved because our staff can identify and verify members quicker than ever, and that makes all interactions more efficient.”

“In today’s day and age, members expect their accounts to be as secure as possible. MemberPass is providing our members an added layer of security for accessing their accounts when they reach out to us for assistance. Our members appreciate knowing we have their backs when it comes to protecting their accounts.”

“Members want an exceptional digital banking experience, and MemberPass plays a role in ensuring that experience is secure for both our Credit Union and our members.

Our “Life matters” commitment means that we are always striving to improve members’ lives. MemberPass helps us do that.”

“At Achieva Credit Union we’re always striving to increase member security and streamline processes to enhance the member experience. MemberPass allows our call center to provide a simplified, safe and secure identification method that also saves time, allowing our team to more quickly provide service. It’s a win-win scenario for our members and our staff and we’re thrilled to be able to offer this new feature.”

“4Front is always looking for ways to leverage technology to improve the member experience and make their lives easier. MemberPass is a great solution that allows us to improve member security while also reducing the time to authenticate across all of our member facing channels. Member adoption has been great and the membership has appreciated this new state-of-the-art authentication option. They enjoy the speed and the ability to quickly move beyond authentication into having their needs met.”