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Fireside Chats Featuring Jim Stickley on the Best Practices in Creating Digital Trust & Redefining Member Engagement

Many aspects of day-to-day life has impacted how credit union members interact with your digital and remote channels. You can’t address and plan for a shift in member behavior without understanding the impacts for fraud. Keeping members and their information safe should be a top priority for credit unions. Credit unions need to redefine member engagement to increase digital trust and most importantly continue to provide an exceptional member experience.

Fill out the form on the right to access the fireside chats with guest speaker, Jim Stickley, CEO of Stickley on Security, and John Ainsworth, President/CEO of CULedger, to learn how to build digital trust with your members.

  • The increased fraud challenges facing your members and you;
  • How to address members’ concerns for cyber safety and privacy;
  • How digital identity technologies have evolved to meet members’ expectations of security, privacy and ease of use.

Best Practices in Creating Digital Trust & Redefining Member Engagement Recording – 06/10/20

Best Practices in Creating Digital Trust & Redefining Member Engagement Recording – 06/17/20

Adapting to New Realities in Financial Services

Watch the CEO executive discussion moderated by Mark Sievewright, Founder & CEO, Sievewright & Associates, and John Ainsworth, President/CEO, CULedger, focusing on how your Credit Union can adapt now for a brighter digital future, delivering safe and secure financial services in the new normal.

The impact of COVID-19 has brought with it the need for Credit Unions to adapt quickly and effectively to a set of new realities. Credit Unions around the country are reworking their 2020 budgets, shifting their strategic priorities and dealing with the harsh realities of an unprecedented economic environment.

Additionally, member behavior has shifted: for many of them, instead of “Digital-First” it now seems to be “Digital-Always”. How is your Credit Union thinking about the unprecedented challenges and opportunities of the “new normal”?

Here are some of the questions we will address in this discussion:

  • How has your Credit Union’s business performance been impacted?
  • What specific actions have you to taken to continue to provide services and support to your members?
  • How have your members’ needs and expectations evolved during the pandemic, and do you think any behavior changes will be permanent?
  • What do you think the “new normal” will look like for your Credit Union’s business model post-pandemic?
  • Are we going to see a major shift toward toward contactless interactions and money movement?
  • How important is maintaining trust in a digital world?

Adapting to New Realities in Financial Services – 05/05/20