Whether you are an individual or a small business member of your credit union, you can benefit from MemberPass®

Whether you are an individual or a small business member of your credit union, you can benefit from MemberPass™

Stop being asked for your birth date and social security number

Stop being asked for your birth date and social security number and get your business done faster and be safer in the process knowing you are talking to your credit union

No More Multiple Usernames and Passwords

Eliminate the need for multiple usernames and passwords

Reduce identity theft

Puts personal information back in control of it’s owners

The Member Experience

Q: Where can I use my MemberPass?

Currently you can use MemberPass TM at any participating credit union any time you interact with your credit union whether you log in online to access your accounts, visit a branch or call into the call center. In the future, you will be able to use your MemberPass TM for things outside of the credit union, like an employer or government.

Q: Can I backup my MemberPass?

You can back up your MemberPass TM from the settings menu of the Connect.Me application. We recommend that you do this whenever you update your information. MemberPass TM creates a securely encrypted file of your information and your activity. You can choose to save this in your favorite location such as: OneDrive iCloud Dropbox Google Drive You should keep this file safe in case you need to restore your MemberPass TM in the future. Remember to take regular backups.

Q: Where is my personal information stored?

Your MemberPass TM data is encrypted and stored in a secure location on your mobile device. It is not stored in a central database that could be hacked or otherwise accessed by others – it is always with you, on your device. And because your biometrics are used to unlock your MemberPass TM on your device, only you can access and use your data.

Q: Who has access to my personal data?

Only you have access to your MemberPass TM data. MemberPass TM allows you to: Manage who you share your identity with Ensure you are sharing your identity with the intended recipient (i.e., you are sharing with your credit union versus a bad actor imitating your credit union) Store your digital credential on your secure device and never in a central database subject to compromise MemberPass TM puts you in control. You are the only one in control of your identity information and share it only when giving your permission. And only the intended recipient can access information from your MemberPass TM .

Stop being asked for your birthdate and social security number

Stop being asked for your birthdate and social security number and get your business done faster….and be safer in the process knowing you are talking to your credit union

No More Multiple Usernames and Passwords

Eliminate the need for multiple usernames and passwords

Reduce identity theft

Puts personal information back in control of it’s owners

Stop being asked for your birth date and social security number

Stop being asked for your birth date and social security number and get your business done faster…. and be safer in the process knowing you are talking to your credit union

No More Multiple Usernames and Passwords

Eliminate the need for multiple usernames and passwords

Reduce identity theft

Puts personal information back in control of it’s owners

How it works

When you’re enrolled in MemberPass, you’ll simply provide your credit union team member with your name the next time you call, use a drive through banking terminal or visit a branch lobby. You’ll receive a push notification on your smart phone seeking to confirm it’s really you speaking with your credit union team member. Simply confirm your identify in the app and continue with your transaction.

No more fumbling for your photo identification.

No more answering identity verification questions.

How you can get MemberPass

Putting the security, speed and simplicity of MemberPass to work for you is easy… and enrolling takes less than a minute.

Call your credit union or visit any MemberPass participating credit union and ask to secure your identity and save time with MemberPass.
After authenticating your identity the time-consuming, old-fashioned way (for the last time!), their team member will generate a text message to your mobile number on file.
The text message you’ll receive seconds later will include a link to download the MemberPass app. Once the app is downloaded, you’ll follow a few quick steps that connect you with your credit union account through MemberPass.

You’re now ready to enjoy enhanced security and serious time savings!

More Answers

We know you have many questions still and we would love to help answer them for you. To start, we’ve published a set of FAQs as well as a User Guide below that you can freely explore and get more information!

What is MemberPass?Grant Allen2021-03-09T08:49:12-07:00

What is MemberPass?

MemberPass®, powered by Bonifii™, is a digital ID held by credit union members that protect credit unions and their members from identity theft and fraud in all banking interactions, from call center authentication to lending to new account opening. MemberPass® is a simple, secure replacement for traditional knowledge-based interrogation contact centers employ today to authenticate members calling for call center services. MemberPass® seamlessly authenticates both, the member and the credit union to each other, in any call-in, drive-up or walk-in exchange, providing a consistent, frictionless experience across all channels.

Does MemberPass work on both Android and iOS devices?Grant Allen2021-03-10T11:20:23-07:00

Does MemberPass work on both Android and iOS devices?

Yes, the MemberPass digital identity wallet app is available and supported in both the three most recent versions of iOS and Android and will work on the following devices:
• Apple iOS 10.3 and above
• Android 6.0 and above

How does MemberPass handle multiple owners related to an account?Grant Allen2020-10-06T14:02:33-06:00

How does MemberPass handle multiple owners related to an account?

The way multiple owners are set up with an account depends on your credit union’s core processing system. MemberPass supports this in several different ways but the integration is on the core side. For Symitar as an example, the credit union can treat each phone number and the relationship with the member, be it a primary or joint, as their own entity. If a joint member calls or comes in requesting information about their account, the credit union can ask for the account number and then the teller is able to select who is being authenticated (primary number or joint number) via MemberPass. That lets the credit union know who they are supposed to be speaking with and then tailor what information that member is are allowed to access.

Where can I use my MemberPass?Julie Esser2020-10-06T14:09:43-06:00

Where can I use my MemberPass?

Currently you can use MemberPass^TM at any participating credit union any time you interact with your credit union whether you log in online to access your accounts, visit a branch or call into the call center.

In the future, you will be able to use your MemberPass^TM for things outside of the credit union, like an employer or government.

Where is my MemberPass stored?Julie Esser2020-10-06T14:09:33-06:00

Where is my MemberPass stored?

The MemberPass digital ID is securely stored in a separate digital credential wallet/app on the member’s smart device. Some credit unions, however, may integrate this digital credential wallet function into their own mobile banking app.

Is there a charge to download the app?Grant Allen2020-10-07T09:35:39-06:00

Is there a charge to download the app?

No, there is no charge to the member to download the MemberPass digital identity wallet app.

Can I backup my MemberPass?Julie Esser2020-10-06T14:09:20-06:00

Can I backup my MemberPass?

You can back up your MemberPass^TM from the settings menu of the Connect.Me application. We recommend that you do this whenever you update your information. MemberPass^TM creates a securely encrypted file of your information and your activity. You can choose to save this in your favorite location such as:

OneDrive
iCloud
Dropbox
Google Drive

You should keep this file safe in case you need to restore your MemberPass^TM in the future. Remember to take regular backups.

Can members use their MemberPass in other places outside of the credit union?Grant Allen2021-03-10T12:55:36-07:00

Can members use their MemberPass in other places outside of the credit union?

Portability and interoperability are two important features that makes MemberPass unique and gives your members freedom to use their digital identities anywhere and not just your credit union and regardless if your credit union participates in a shared branching network. In the future, your member will be able to use their MemberPass for things outside of the credit union, like an employer or government.

Where is my personal information stored?Julie Esser2020-10-06T14:09:13-06:00

Where is my personal information stored?

Your MemberPass^TM data is encrypted and stored in a secure location on your mobile device. It is not stored in a central database that could be hacked or otherwise accessed by others – it is always with you, on your device. And because your biometrics are used to unlock your MemberPass^TM on your device, only you can access and use your data.

Who has access to my personal data?Julie Esser2020-10-07T09:22:22-06:00

Who has access to my personal data?

Only you have access to your MemberPass^TM data. MemberPass^TM allows you to:

Manage who you share your identity with
Ensure you are sharing your identity with the intended recipient (i.e., you are sharing with your credit union versus a bad actor imitating your credit union)
Store your digital credential on your secure device and never in a central database subject to compromise

MemberPass^TM puts you in control. You are the only one in control of your identity information and share it only when giving your permission. And only the intended recipient can access information from your MemberPass^TM.

If I have accounts at different credit unions or banks, do I need a different MemberPass for each account or will one work for all of them?Grant Allen2021-03-10T14:07:24-07:00

If I have accounts at different credit unions or banks, do I need a different MemberPass for each account or will one work for all of them?

MemberPass is a digital identity that will be issued by credit unions only. Members may have more than one MemberPass in their digital identity wallet if they belong to more than one credit union. The MemberPass digital identity wallet will allow the member to determine the source of truth (or the issuer) to vouch for a certain identity attribute that is being request by a verifier.

What happens if I lose my phone?Julie Esser2020-10-07T09:19:20-06:00

What happens if I lose my phone?

If you lose your phone, your personal information in MemberPass^TM remains encrypted and protected. Many phone handsets come with a remote erase function. We recommend that you follow your device manufacturer’s instructions to do this. Search for “Remote erase [handset] lost phone”. You should also report it lost to your carrier / mobile network provider and your credit union.

However, since MemberPass^TM is stored securely on your phone and requires your biometrics to access and share your credential, anyone else who intercepts your phone will not be able to steal your MemberPass^TM credential.

If you have backed up your MemberPass^TM, you will be able to restore it during the set-up of MemberPass^TM from your new device. If you didn’t back up your MemberPass^TM, you can notify your credit union to unenroll your MemberPass^TM and issue a new one.

What if I want to delete my MemberPass?Julie Esser2020-10-07T09:04:16-06:00

What if I want to delete my MemberPass?

You can delete your MemberPass^TM by contacting your credit union or by following these three simple steps.

Click on the Connection you want to delete in the Connect.Me app
Click on the 3 vertical dot icon in the upper right corner
Select Delete Connection

When you delete your MemberPass^TM, all your personal information will be permanently removed from your device and you will no longer be able to use your MemberPass^TM.

If you chose to delete your MemberPass^TM, your backup file will no longer work in the restore process. If you want to move your MemberPass^TM to another phone, follow the instructions in “What if I get a new phone?”.

I’m interested in signing up, where can I get a MemberPass?Julie Esser2020-10-07T09:22:31-06:00

I’m interested in signing up, where can I get a MemberPass?

MemberPass^TM has completed a number of pilots and can only be obtained a few credit unions currently. More credit unions will be offering MemberPass^TM to their members soon! Please check back in the future for news about MemberPass^TM launching in your area. Not a credit union member and interested in learning more about the credit union difference, visit www.asmarterchoice.org to learn more!