About MemberPass 2.02021-10-28T17:49:51-06:00

Protect yourself from identity theft and financial fraud.

Enroll in MemberPass® Today!

The Federal Trade Commission’s Consumer Information Blog works to inform and increase consumer knowledge of fraud and other important topics that could affect you! Learn more now!

MemberPass® FAQ

How do I use MemberPass once I’m enrolled?2021-08-10T13:12:09-06:00

Use your MemberPass the next time you call, chat, or visit us instead of showing your ID card or answering security questions. Verify securely in seconds. It’s as easy as 1-2-3.

Your Credit Union will send a push notification to your phone

Log in to your MemberPass app

Then just one simple tap to acknowledge it’s you, and you’re done

Is there a fee to enroll or use MemberPass?2021-08-09T14:01:31-06:00

No, your credit union is providing MemberPass free of charge to members.

Can MemberPass be used on both Android and iOS devices?2021-08-09T14:01:25-06:00

Yes, it will work on smartphones running the following:
Apple iOS 10.3 and above (iPhone 6 and above)
Android 6.0 and above

What happens if I lose my phone?2021-08-09T14:01:16-06:00

If you lose your phone, your personal information in MemberPass remains encrypted and protected. Since it requires your biometrics to access and share your credential, anyone else who obtains your mobile device will not be able to use your MemberPass ID.

How do I delete my MemberPass?2021-08-09T13:35:56-06:00

You may delete the mobile app from your mobile device. Your personal information will be permanently removed from your device and you will no longer be able to use your MemberPass.

Can a joint member use MemberPass?2021-08-09T13:35:48-06:00

Yes, as long as you are a primary member of the credit union, you may use MemberPass to authenticate your identity and get support on accounts for which you are a joint member. If you are not a member of the credit union, however, you will not be able to use MemberPass even if you are a joint owner on a credit union member’s account. You may still contact us to receive support; however, we will use other methods of authentication (picture ID or security questions).

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