MemberPass is a trusted way to protect your accounts and ensure that no one can access your accounts by pretending to be you.
Makes financial experiences convenient and stress-free.
MemberPass is a simple, secure replacement for identity verification questions, like your birthday or Social Security number.
Offers full control over all of your personal information
With MemberPass, your personal information is stored on your smart device, and safeguards it from being hacked or otherwise compromised.
Proves it's you in 15-seconds or less
MemberPass is a faster, more efficient frictionless identity verification process.
Identifies you quicker, easier, and more securely in every interaction
MemberPass is one verification method to provide a seamless authentication experience in all financial interactions – call center authentication, loan applications, credit cards, branch visits and more.
Provides enhanced security with biometrics in the MemberPass app
MemberPass is an identity authentication method that works through the MemberPass app. Installing the MemberPass app on your mobile device is easy.
How do I use MemberPass once I’m enrolled?Grant Allen2021-08-10T13:12:09-06:00
If you lose your phone, your personal information in MemberPass remains encrypted and protected. Since it requires your biometrics to access and share your credential, anyone else who obtains your mobile device will not be able to use your MemberPass ID.
How do I delete my MemberPass?Grant Allen2021-08-09T13:35:56-06:00
Yes, as long as you are a primary member of the credit union, you may use MemberPass to authenticate your identity and get support on accounts for which you are a joint member. If you are not a member of the credit union, however, you will not be able to use MemberPass even if you are a joint owner on a credit union member’s account. You may still contact us to receive support; however, we will use other methods of authentication (picture ID or security questions).