About MemberPass Onboard Enrolled2023-09-21T13:59:23-06:00

Thank you for enrolling in MemberPass!

MemberPass protects you from identity theft and financial fraud.

Take a look at this video to see how you will use MemberPass at your credit union!

MemberPass® FAQ

What is MemberPass?2023-09-21T13:59:20-06:00

MemberPass is a digital credential that is used as the most secure and private way a member can connect and identify themselves with their credit union and the member can verify that the credit union is reaching out to them. MemberPass is designed so the member no longer has to keep track of usernames and passwords, or be confronted with other knowledge based questions, such as “mother’s maiden name!”

How can MemberPass be used?2023-09-21T13:50:55-06:00

For the member, MemberPass can be used as one seamless way to interact with the credit union regardless of channel—in branch, online/mobile and contact center.  It can also be used to provide confidence to your member that a credit union employee is legitimate.  In the future, members will be able to use their MemberPass credential for things outside of the credit union, like an employer or government.

What happens if the member loses their phone?2023-09-21T13:51:31-06:00

The MemberPass credential is tokenized to the Members phone and secured by the unique biometrics.  Should the phone be lost a bad actor simply would not know or be able to access the digital credential.  If a member loses their phone, they will need to Enroll again using their new phone.

Is it required for the member to have a smart phone?2023-09-21T13:51:57-06:00

Yes. The member is required to have any type of smart device to support the app.  MemberPass application works on both Apple (iOS 10.3 and above) and Android (6.0 and above) smart phone devices.   It is important to note that the Member must have biometrics enabled on their smart phone.

How is the member’s personal information kept secure?2023-09-21T13:52:19-06:00

The member’s personal information is never shared by the credit union or any other entity with which the member has shared their MemberPass credential. MemberPass uses privacy-enhanced technology which is used to protect the privacy and security of the member’s personal information.

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